Frequently asked questions

Once you schedule your appointment, you will be emailed your invoice the day prior to your appointment. The full invoice amount will be due the day of your service. You can pay your invoice through your invoice using debit or credit via Paypal. Note: Checks are not accepted for Residential Services.

Yes, a $50 good faith security deposits is required for all services. Once you receive your invoice via email, you can pay your security deposit via invoice. Your remaining balance is due the day of your service after your service is completed. Security deposits are refundable if you cancel your appointment within 4 hours of your scheduled appointment. We can be reached 24 hours if you need to cancel your appointment.

Yes, a 10% late fee is added to your full invoice amount for every day late. After 7 days late, court proceeding will be filed.

For any reason that you're not satisfied with our service, Professional Cleaning Services of Georgia, LLC. offers a 24 hour satisfaction guarantee. Contact our office within 24 hours and we will send someone out to make corrections to your service.

Once our staff arrive, they will do a walk through and take before pictures for verification of the service requested. After the service is completed, our staff will take after pictures for completed service verification.

No. When you schedule your appointment, let our staff know that you're not going to be home. We will need instructions on how to access entry to your home and how to secure your property once our staff leave.

No. All staff are W-2 employees. However, you may choose a regular staff person and we can build your future schedule and pair you with the staff person of your choice.

Yes, every client receives an invoice that will allow you to pay for your service(s) that you can keep for your records. In addition, all clients will receive an itemized invoice at the end of the year showing all the services that was completed throughout the year along with our W-9 form to claim our service on your taxes. Please note: All itemized invoices of service will be mailed to you on the 2nd of January. Our itemized invoices cover services from January-December.